AI Service Intelligence.
Any System.
Connect your HaloITSM or ServiceNow environment. Get AI-powered ESM guidance and bidirectional migration — without replacing your system.
Which side of ORION are you on?
I run my own ITSM estate
One company, one tenant, one project. Use ORION as the intelligence layer over your HaloITSM or ServiceNow system — and migrate when you're ready.
- Connect a single environment
- Ground Claude answers in live data
- Migrate without replacing your system
I implement ITSM for clients
Multiple client engagements, one platform. Per-client isolation, shared templates, and a cross-project view of every active migration in your book.
- One partner account, N client projects
- Per-client knowledge isolation
- Cross-project migration dashboard
Intelligence first.
Migration as a consequence.
ESM Intelligence
Ask Claude anything about your ITSM environment. Guided by best practice. Grounded in your live data.
- Ask in Claude Desktop or Cowork
- Grounded in ITIL best practice
- Answers from your live data
Bidirectional Migration
Move from ServiceNow to HaloITSM — or the other way. Canonical field mapping. Zero guesswork.
- ServiceNow ↔ HaloITSM
- Canonical field mapping
- Dry-run validation
Multi-tenant
One platform for your whole practice. Manage every client environment from a single partner account.
- One partner account
- Per-client knowledge isolation
- Cross-project dashboard
From sign-up to steady state in seven moves.
Three moves from estate to migration
Connect
Connect your ITSM system. We support HaloITSM and ServiceNow via official MCP connectors.
Intelligence
Get AI-powered ESM guidance. Claude answers questions, explains processes, and surfaces gaps — grounded in ITIL best practice and your live data.
Migrate
Migrate with confidence. Canonical field mapping templates. Dry-run validation. Record-level tracking.
Connect your first environment in under ten minutes.
Credentials stored as vault references — never plaintext. Cancel from settings any time.