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For IT teams

Move faster
without adding headcount.

You run one ITSM estate. ORION connects to it, grounds Claude answers in your live data, and — when you're ready — migrates between HaloITSM and ServiceNow without replacing what you have.

Open app See the six apps
Who this is for

IT managers and ITSM admins running a single estate

  • One company, one tenant, one project
  • HaloITSM or ServiceNow already in place
  • Looking for AI guidance, not another tool to learn
Customer journey

Seven states, one steady-state outcome.

01Connect
02Onboarding
03Connected
04Intelligence active
05Migrating
06Migrated
07Ongoing
Onboarding

Create your tenant, pick HaloITSM or ServiceNow, enter adapter credentials, and run the connection test.

Primary actions
  • Select ITSM system
  • Enter adapter credentials
  • Run connection test
  • View onboarding progress
Connected

Your adapter is verified. T3 knowledge starts syncing and canonical migration templates become available.

Primary actions
  • View adapter health
  • Browse knowledge coverage
  • Trigger T3 knowledge sync
  • Browse canonical migration templates
Intelligence active

Open Claude Desktop or Cowork and ask. Every conversation is mirrored back into ORION as a read-only audit row.

Primary actions
  • View session history (read-only)
  • Review conversation audit log
  • View four-verb action log
Migrating · Migrated

Configure a job, dry-run, promote to live, and monitor record-by-record. Post-validation must pass before the job is marked complete.

Primary actions
  • Monitor job progress
  • Pause / resume job
  • Review post-migration validation
  • Download migration summary